If the product is deemed defective, damaged, missing parts or incorrect, feel free to contact our Customer Service Team through live chat, emails or phone calls, to raise a return/refund request. If the order includes any back ordered items, our Online Customer Service Team will contact you via email, or phone calls, to keep you informed. Once your order is ready for pick up, we will email you with the booking number, including all the details so you may collect from our store in time. If you have any queries, please contact our Customer Service Team via email " Pick up:Īll orders will be processed as soon as possible as we know how important it is for you to get the items promptly. Please know that not always, but in some instances the volume of orders we receive may increase the delivery timeframe marginally. We aim to get your orders out ASAP, as we know how important it is to receive your items promptly. Factors such as public holidays and peak delivery times might cause delays.ĭuring Christmas and sale periods please allow extra time for your parcels to arrive. Timeframe estimates from when the parcel is sent and only account for Business Days. We will do our best to ensure delivery within estimated delivery time, these do not include delays that outside our control. *Please Note: All orders will be processed and sent as soon as possible after received. ![]() The actual delivery time will depend on the courier that carries your parcel. In most cases it will be within the first 24hrs as we aim to get every order off as soon as possible.Īfter order has been shipped, standard shipping time normally take up to 2 - 7 business days in metro areas (all states), and 7 - 15 business days in regional areas (all states). Please allow 0-3 days processing time before your parcel is sent. Please feel free to contact us when you have any questions regarding the products, or regarding to your order. We have corresponding warranty policy and detailed description according to the product category, and this helps to cover the manufacturer’s fault and other issues that may arise within the warranty period. ![]() We will try to resolve any issue that occurs to reduce your concern. We hope to make more customers purchase our products, and let our products enhance their homes for comfort and stylish living.īy using our website and the related features, we will send direct updates of premium product information to the email address you provide, with your express consent. Enjoy perks as part of the Qanvast Trust Programme.MyHomeware as an Australian based supplier been in the bathware industry for over 10 years, we have been striving to providing customers with high-quality products and good customer service. Get quotes from reliable interior firms, recommended based on your requirements. Get in touch with ChengYi Interior Design to discuss possibilities for your own home!Īlternatively, let us know your renovation requirements below and we can help you shortlist suitable firms. If I could do it over, I’d tell myself not to lose sight of the forest for the trees and enjoy the process a little bit more! We did a lot of planning, materials selection and permit approvals before we got the keys so it was a go from day one and the renovation was completed in time.Īs fun as designing and building your new home is, it can be a very stressful time. Like I mentioned, we had a very tight timeline to keep to, so it helped that Darren was well-organised and responsive we could make a lot of design decisions quickly because he understood our vision for the house. R: Our experience was overall smooth sailing, and I’m very thankful for that. ![]() View this project by ChengYi Interior Design
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